Bretton woods Guest services

Over the weekend i worked in guest services and it was fun.  It is not really my most favorite department, but it was a good experience.

Sustainability - Guest services works with people to help them with their problems.  They help create a friendly place and a piece of mind because they work to resolve issues.  This helps guests feel better and makes them want to come back, thus helping with financial sustainability.

Service - Guest services is a service, hence the name.  They work with guests to get tickets and assist them with other issues like getting them shuttles, helping with injuries, giving guests information about the resort etc.

Safety - Guest services is a place for information to safely make your way around the mountain.  For beginners they will help map out what trails to stay on so that they do not end up going down a black diamond trail.  They also are a central hub for injured guests to go to get medical attention.

Customer/Guest - Guest services is centralized around helping the guests.  They will do anything in their power to make the guest feel welcomed and help them have a memorable stay.

Employee/associate - Guest services adds to the big picture of making guests happy and increasing skier visits.  If skier visits are increased then there will be more jobs and people can work overtime.  They also work with other employees in other departments to make sure a customer is happy.

Owner - The owner gets the piece of mind that their guests are happy.  happy guests = more money being spent.  A good guest services department will make a customer feel good about the resort and want to keep coming back to spend their money.